• Shipping worldwide from €15,00
  • Direct advice: +31(0)167 521228
  • Mon - Fri from 08.00 to 17.00

Monday till friday available on: +31(0)167 521228

Frequently Asked Questions

Below are some frequently asked questions. If your question is not listed here, we are happy to help you.

How do I report a repair?

At this time, it is not yet possible to report a repair outside the Netherlands & Belgium. For repairs outside the Netherlands & Belgium, you can contact us.

Do you also have brochures?

On our website under downloads you can find various brochures. These are regularly supplemented.

What are the terms of delivery?

You can find our general (delivery) terms here: General terms of delivery.

Can I return a product?

As a buyer, you have the option to return delivered items within 14 days of receipt without stating reasons (right of withdrawal). Within this period, the item may be viewed, assessed and/or tried out as is also possible in a store, unless stated otherwise. Most products may be returned within 14 days, unless stated otherwise. You can find our full return policy here: returns.

What are the shipping costs?

The standard shipping costs (with normal dimensions and weight) are:

  • € 15,00 Netherlands
  • € 25,00 Belgium
  • € 35,00 Germany
  • € 35,00 France
  • € 35,00 Luxembourg

The shipping costs are also shown once you place an order.

With which courier are the packages sent?

Almost all packages are shipped with DHL/UPS. As soon as we register your package with the courier, you will receive (if we have a correct e-mail address) a confirmation with a track-and-trace link.

Can I pay on account?

You can pay at Remotecontrolparts via Mollie. Mollie offers you the following payment options:

  • iDeal (only suitable in the Netherlands)
  • Master Card
  • VISA
  • PayPal

If you have any questions about the payment methods, please contact us.

Can I pay by credit card?

Yes, you can pay by credit card. When you place your order, you can indicate how you want to pay with the payment method. Here you choose to pay via PayPal. Then you can indicate whether you want to pay with an account or via your credit card. Choose pay with credit card here, fill in your details. At the end you can indicate whether you want an account. Click on no here. Then on “Pay now”. You have now paid via PayPal with your credit card.